Unable to withdraw

On January 17th, I applied 2 withdrawals, since the card I bound was a second-class, only one of which was received. That day was Saturday, the bank didn’t address it. I was on the express during the weekend. I dealt with the card on Monday morning, at which time the customer service contacted me. But on Tuesday, he disappeared. With my constant urge, the customer service coped with my problem on 28th, now being disappeared again.