This may be a clone of Saxo. Unable to withdraw

Acoording to the customer service, I paid the personal income tax. Befor I paid the fee, I confirmed repeatedly. The customer service said the withdrawals will arrive within 24 hours. But when reaching the stipulated time limit, they said the witdhrawal would be delayed because of weekends. When I consulted them again, they said the time should accord with the bank's time