XAUUSD jumped 2600 pips in a trade in a second

Hi, I have professional analyst I use to trade. We were in the middle of a trade with XAUUSD and in one second the market jumped 2600 pips. I lost all my money when this happened and am negative $1200 now. My financial analyst and I both know XAUUSD doesn't jump 2600 pips, this isn't possible. I lost over 7k from this. I know whoever else was using their platform also took major losses. They are trying to tell me this is my fault and very normal of the market to jump 2600 pips out of nowhere.