Profit is not given

My account number is 658445, and I have made a to trade in Pacific. Now I can only withdraw the principal after I make a profit. There is an email to notify me of account termination and blocked my account. I can’t log in on the backstage, and I can’t place order. It was a normal transaction, and I didn't reply to the email. I can only complain here. Please take a look at attached pictures and stay away from this platform.