taking advantage on IB commissions!!

i have more than 50 clients with deriv now, and I’ve been noticing that the commissions they are paying me are less that they should be paying. I contact few of my clients, which had give me their accounts investor password to investigate how many lots and pair they have trade. ALL, I said all of the clients have operate grater amount of lot and generated grater commissions that the ones payed to myself. So I contacted Sasky, my partner IB manager, she did her research and other departments Told her that they couldn’t analyzed the accounts because the accounts where already closed. Well I had to lose many days searching the clients, requesting them the accounts on Myfxbook or where I could see the lots and pairs, I then sent an email with all the informations to their support, compliance and also to Aiden ( Sasky told me his email and said he was the head of the department in charge of this ). Past already a month and I have NO REPLY. Basically they ignored me multiple times as after a week I contact them they live chat, and again and again I still have NO REPLY BACK. This is insane. You bring clients, you have to be uploading multiple times your documents on Deriv system because all the time they disable your withdrawal. They are just inefficient and unprofessional. Never reply and have bad live chat agents available when you need help. so don’t recommend being an IB nether trading on Deriv. They are not trustable or reliable on their words.