The withdrawal applied on Aug 2 has not been received till now

I applied for a withdrawal of USD 2,500 from Alpari Limited on 2022.8.2, and it was shown that it was completed on the same day, but it has never been credited. From 2022.8.10, I started to contact the platform customer service to ask the platform to follow up. On 8.15 and 8.17, the customer service asked me to provide a bank statement, and then I waited every day, but there was no progress. According to the platform's withdrawal regulations, the withdrawal is completed within 1-3 working days. In the past, large and small amounts of money have been withdrawn, and the longest has been 5 days, usually 2 days. I have always trusted them, but this time it was really a pit. Because there is no Chinese customer service on the platform now, it relies on translation and communication, and the information may be inaccurate. Please help me. thanks. Attach the website cash withdrawal record and bank card transaction details, because you cannot upload a pdf and submit it as a screenshot. Withdrawal number 40384739, my alpari account number 12688895