Arbitrarily handing over the account savings to the bank for processing without replying to the question

At first, I paid a lot of money because I applied for a VIP account and solved the problem of freezing the account. Later, I said that there was a problem with my account and I could not withdraw the amount I needed. I need to clear all the money in the account and transfer it to the bank without authorization. Later, he said that the bank requires payment of a confirmation fee before remittance, and finally asked the payment question but could not read it.