I made a withdrawal request to CANG LIMITED, but it has not been transferred

So far, I have paid 20.315% tax, 15% security deposit, and 15% deferred payment, but since the payment period has passed, I was told to pay a 5% service fee, and at that time the funds were removed from my MT5 account. lost. When I was about to transfer the service charge somehow, they told me not to use it. I would like to ask you to return some of the funds.