liar agents

some of their agents are liars. their sgent susan told me that my withrawal will be send to its source. In that particular withrawal, $20 was deposited thru online banking but the $30 was deposited thru mastercard. However, danai told me that all my withrawal was returned to my mastercard. they are making easy problem harder becsuse withrawal thru online banking will be finshed in less than one hour but thru mastercard would talke morethan 3 days. they are very unfair. i