General Information & Regulation
Since its establishment in November 1945, AIOI SECURITIES Co.,Ltd. has grown to become a big securities firm through interaction with its clients. Aioi Securities is authorized and regulated by the Japan Securities Dealers Association and is also registered with the Japan Investor Protection Fund. The company's financial instruments operator number is Kinki Regional Finance Bureau Director (Financial Instruments) No. 1.
Operating Products
Aioi Securities offers six categories of products to its clients, including domestic stock/spot trading, domestic stock/margin trading, foreign stocks, investment trusts, bonds, and MMF/MRF.
Trading Risks
The products offered by Aioi Securities involve a number of aspects of risk, including price fluctuation risk, credit risk, and exchange rate fluctuation risk. Specifically：
- Stock transactions: Fluctuations in various market prices, changes in the business or property status of the company issuing the purchased shares, all of which can result in losses.
- Bond transactions: When interest rates rise or the size of the buyer is small, the price of bonds can be affected by losses. Losses may occur as a result of debt defaults due to deterioration in the financial condition of bond issuers (companies, countries, etc.) and guarantors. There are also a number of other risks that could result in bonds not being sold.
Margin fees
When clients purchases bonds by issuance, sale, etc., or by bilateral transactions with Sagan Securities, only the purchase price (transaction price x quantity) is payable. With respect to over-the-counter (OTC) transactions, the transaction price will be determined by Aioi Securities based on prevailing market conditions, supply and demand, and other factors. Then, they will be quoted to the clients in each sale and purchase. In general, at any given time, the company will quote a higher price for the same bond than the price at which the clients purchased it.
Customer Service Hours
For any business inquiries, clients can contact Aioi Securities by calling the hotline 0791-22-0654. Reception hours are 9:00 ---18:00 【except weekends and holidays】.
Opinions and Complaints
If clients have any comments or complaints about Aioi Securities, they can visit the head office management department: 4-25, Oishi-cho, Aioi-shi, Hyogo, Japan. Online is available through the hotline 0791-22-1227, and the reception hours are 9:00-17:00 from Monday to Friday (except for holidays, year-end and New Year holidays, etc.). In addition, the company has a financial ADR system to resolve complaints and disputes related to financial instruments and trading operations.
