Amount resolved within one month(USD)
$2,637,959(USD)
Number of People Resolved
12,943
笔染暮雨
Hide the overlord clause, notify us that the profit order from one week ago to now is invalid when withdrawing money, do not give money, and privately cancel the trading account/ib background of all 17 customers including my agent. The next 17 customers will all be exposed to iexs
We are depositing and trading in August, manually trading crude oil empty orders (which can be proved by the attached picture), trend orders, no delay, no early trading, and we have also confirmed with our account manager that there is no problem with the transaction, and we have suffered losses before August 30. At the beginning of September, the crude oil fell and started to make a profit, and I also made a gold withdrawal. When I closed the position with all the profits on September 8, I kept looking for excuses not to give the gold. The first reason: I have a lot of gold before the Mid-Autumn Festival. Wait patiently. Two reasons: The exchange for U’s withdrawal is strictly reviewed. On September 9th, the account manager said that an email from the headquarters would come over at night to explain the reason for the delay. Waiting email: mt4 transaction password has been changed directly, background password has been changed, account has been frozen, saying that we traded illegally before August 30th, and the profit order on August 30th was not established. According to their overlord disclaimer, we can not notify in time For illegal transactions, the withdrawal may not be given. According to our later understanding, they are the white-label platform they bought, and the owner is from Macau. Now the largest account is not given $110,000, and the smallest customer is not given more than $1,000. The person who contacted me to open an account was Manager Mi from Taipei, Taiwan, and now he just asked us to send an email to the headquarters mailbox, and no one handled this matter. Address of Taiwan Office: 17th Floor-2, No. 189, Section 2, Keelung Road, Xinyi District, Taipei City. Room 1, 22nd Floor, No. 238, North City 2nd Road, Chaoyangli, Xitun District, Taichung City
IEXS
FX2428149124
Overlord terms, no reason to freeze the account and profit can not be withdrawn
I made a crude oil short order at their house on the 24th. I know that the profit and cash withdrawal have not come out since September 7, and I have no idea when I communicated with them. I directly sent me a violation email. I don’t know where I violated the rules. Is it a loss? Is it illegal to make money without breaking the rules? Now I seriously suspect that their family did not put my order on the market and they lost money on their own gambling, so they refused to withdraw the money.
IEXS
daikun
Weird platform, maliciously delete orders, modify background passwords, and do not give money for profit.
Please enter that my account was opened and deposited in August, and I placed a 0.7 crude oil short order. It was not in the early trading hours, and I still lost money before the end of August. At the beginning of September, I made a profit withdrawal, in September? I closed all the positions and made a profit every day, applied for a withdrawal, and received an email from the platform, telling me that the illegal transaction was only settled until August 30, and the profit in September was not calculated, and my mt4 account password and background login password were modified. Waiting for the review notice, the so-called violation can't be said. In fact, traders can only lose money on this platform, and can't make money. Otherwise, why not give money? Now my friend tells me that this platform is a white label platform that I bought in the name of foreign capital, so it is very likely that my order has not been sold to the market. Even thousands of dollars in profit can’t be withdrawn. Why is this kind of platform just and fair to promote in the market? We provided the platform with the complaint email, but there was no reply, and the account manager did not deal with it. Now we can only negotiate with the platform through a third party, and give our traders justice. If the problem is not solved, we will fight with the platform to the end. The platform withdraws from the foreign exchange market.
IEXS
jin yu cheng
After applying for withdrawal on September 7, the mt4 account and background password were changed, and I received an email on September 14. This kind of platform is terrible.
I applied for 2 withdrawals on September 7th and September 8th, and then on the evening of September 9th, my mt4 account and background password were changed, and I couldn't log in. I just received an email from the platform today, telling me the illegal transaction, The settlement is only until August 30, and the profit in September is not calculated. Can such a garbage platform play like this? It also said that it takes 14 working days to review the transaction, and the manual transaction order of 0.4 lots, do not do early trading, do not push the order, is it nonsense, now please help a third party to investigate, so that this garbage platform does not harm traders, and maintain us legitimate rights and interests.
IEXS
gyx
A normal trend order and the position is held for more than a week, the profit will not be withdrawn. A fraud platform
I made a deposit transaction in August. I made an empty crude oil order manually, no morning trading, no delay. I also made a gold withdrawal in early September. I closed all positions on September 7 and applied for a withdrawal. The result was the evening of September 9. In the email, it said that the profit after August 30 is not counted, the invalid orders, illegal transactions, need to be reviewed, the mt4 account and background password have been modified and cannot log in. A white label platform that I bought can still be called the relevant regulatory authority. Review, a big joke, in fact, I don’t want to make a profit, I lost a bet with a trader, find all the overlord clauses, and delay the withdrawal time. How can such a garbage platform continue to deceive Chinese people in the market? I have all the transaction records, including doing the same transactions on other platforms now, all of which are normal withdrawals, why only iexs does not give out funds, because this platform is betting against you, you can’t afford to lose, this is Who dares to trade on such a platform? Now I specifically request a third party to intervene in this investigation, and I am willing to provide all evidence to see who has no credit.
IEXS
wuyue
The fraud platform, the overlord clause, can tell you that you have violated the rules at any time, do not give money, and is a black-hearted platform that specializes in cheating the Chinese people under the cover of foreign capital.
Please lose my account. In August, I opened a 0.3 lot crude oil manual order and empty order. I closed the position with profit, I came to the email on September 9th, saying that my 0.3 hand empty order was illegally traded, the mt4 transaction password was directly changed, the background password was changed, and the account was frozen, saying that we traded illegally before August 30th, August After the 30th, the profit order is not established, and it is said that according to their so-called exemption clause, the order can be cancelled at will without notifying the customer, and the payment can not be paid according to the exemption clause. Without giving money, I am now seriously questioning whether our orders have been thrown into the market and bet with traders. The platform wins, the trader loses, and the platform loses. Using the disclaimer clause, the trader's profit order is invalid. I now ask iexs to clarify where I violated the rules. I traded purely by hand. After so many days, I did not do early trading, do not delay, and did not push the trading. I can pull out 0.3 lots of illegal transactions. If all platforms have such trading rules, who would dare to enter this industry?
IEXS
玉面金顶玩橘右京威震辽北会小旋风
FXTM has a serious slippage
At 20:30 on the evening of August 10, 2022, fxtm had a serious slippage. I traded usdjpy to buy at 135.111, and the stop loss was set at 134.863, but the stop loss was only triggered at 133.572 by fxtm, which made me lose 1677 dollars more than expected. Please platform brings justice for me and restore my losses
FXTM
神话智能
On September 13, 2022, when gold fluctuated violently, the data was interrupted for half an hour for Anzo
On September 13, 2022, when gold fluctuated violently, the data was interrupted for half an hour for Anzo, causing heavy losses to customers. And with so many platforms, only Anzo has this problem.
Anzo Capital
Agoni87841
Forex.com platform maliciously modified the spread of XAUUSD, resulting in stop loss and close without stop loss
Forex.com's floating spread was not as high as 95 in the past. Recently, the gold floating spread is as high as 95, which causes the order to be less than the stop-loss level, but stop-loss. The gold floating spread on other platforms is at most 75. The spread is changed maliciously against the wishes of investors. The third picture is from other platforms. The second picture is Jiasheng The first picture is the order stop loss situation
FOREX.com
尚昱圻～142857
The slippage was serious. At first, they promised to compensate 500 US dollars and asked me to withdraw the complaint. After I withdraw the complaint, I did not receive a cent.
On May 16, the order of 0.16 was placed after a loss of fifty or sixty dollars, and the order of 0.17 was placed after 40 minutes. This led to two more orders in this wave of orders. The first wave could not close the position, the second wave and the third wave could not be closed, resulting in a sharp rise in the market. On the 2nd and 17th, the loss was seven or eight thousand dollars.
Doo Prime
Neo63921
Within 2 months, I lost almost 5000++ USD, and my position was liquidated
Within 2 months, the slippage was close to 90%, and many of them were liquidated, and the principal loss was very serious. Many investors directly asked the reason in the group, but they were kicked out of the group without getting an answer, completely ignoring the investor's money. Ask for a solution!
TMGM
观天行者
Exness platform maliciously close the position
Exness platform maliciously closes the position and ignores the stop loss set by customer, and change profitable orders to loss by closing position.
Exness
虎头怪
Can't withdraw money, customer service can't be contacted
Did shut down? When I applied for a withdrawal, I was prompted one after another the message saying that the withdrawal was successful, but I didn’t receive the money at all. Contacted customer service, QQ, WeChat, all failed, and then the phone is turned off, the official website has been automatically replying, what is going on?
DBG Markets
路人57560
Ex blocked my agent backend, so I could not withdraw money and transfer it to the customer to redeem the commission
On August 8, 2022, my Exness account was 12172478. The customer under my name completed the order. On the morning of August 9, I opened the background and found that the account number in the background turned gray and had been frozen, so I could not withdraw funds or transfer money. Let me contact customer service, so far no solution. Please help to mediate
Exness
小张
The platform cannot close the position
The platform margin is not safe at all. If the slippage is serious, the position will be liquidated. Even the margin will become 0 against the black gambling platform.
AvaTrade
FX4264283490
The take profit order become losses
The order was executed for no reason and my account was deducted more than 1,000 US dollars, and the orders that took profit and left became losses.
ATFX
杜增辉
Unable to withdraw
Yesterday, July 28, I made a withdrawal in the morning. At the beginning, there was a withdrawal record, and then the withdrawal record was not displayed. No one answered the customer service call, and no one took care of contacting the customer service WeChat.
Regain Capital
末了未了
The account has not been approved, the deposit has not arrived, and the withdrawal has not arrived.
Said to wait, it has not arrived, it has been almost a week, and the account has not been received
FXCM
Hh-横
CPT maliciously deletes hundreds of millions of points from the agent, and cancels the accounts of customers who have points under the agent's name
In 2018, I started to open an account at CPT to make orders, and I opened multiple accounts to make orders as an agent, and I lost a lot of money during this period. Now CPT has also deleted all the points of the agent. The point exchange of the agent is 1.2 million points for 3,000 US dollars. My capital volume and transaction volume of more than 300 million points have now been erased. July 7, 2022 Said I checked and recovered it for me. When I saw so many points later, I blocked the 400 call and canceled my account. Also said that the customer did not sign up when the points campaign was launched? Your event is advertised on the entire official website, you told me not to participate? My agent is also exclusive to your 1v1 account manager. Also said that the customer terminated the cooperation with the platform two years ago due to unilateral reasons? Attachment: There are pictures and the truth. I am still making orders and changing my email password in mid-June 2021. 2 Cartier watches that have redeemed 960,000 points. During the platform chuck, there were also email complaints. On July 7, 2022, the customer service also changed my bank card information. Figure 1: It is a 1v1 account manager, and the Points Mall is permanently valid. Figure 2: In 2021, I am still sending emails and making orders. It means that I have terminated the cooperation two years ago. Figure 3: I also changed the bank information on July 7th. The customer service is very dedicated. As soon as I opened my mouth, I reminded me that there are 2 customers under my name that have a lot of points, so don't waste it. I changed my password to log in to the background. The customer service said that the points need to be activated by the mall. They also said that the system can be synchronized tonight and can be viewed in the background. I also asked if I have any gifts I want to exchange? The later reply was that the relevant departments checked the points and disappeared. Even the deposit and withdrawal records are gone, and it is said that the points have been archived, so the original points have not been "excited". The customer service is still very dedicated. The two sentences are inseparable from the business, saying that there are double activities in progress or not. Now all the points accounts of 2 customers have been cancelled. Later, I said that I never sent a letter to participate in the event. Did your company's 1v1 customer service not remind me? The official website is very active, I make frequent deposits and withdrawals, the account manager's circle of friends is posted every day, and my friends are also doing it, can I not see all of them?
CPT Markets
全村的希望49765
Avatrade staffs violated regulations
I deposited 2000 and later found that there was extra money. I thought it was a bonus from Avatrade, but they deducted it later. Can Avatrade staff deduct the customer's funds without the customer's consent? There is supervision, and it feels no different from other fraud platforms. How can I contact the company's regulatory agency?
AvaTrade
Amount resolved within one month(USD)
$2,637,959(USD)
Accumulative Amount Resolved(USD)
$45,011,494(USD)
Processing Speed
30 day/case
Number of People Resolved
12,943